Source: Spin Sucks The pandemic created many challenges for some brands and content creators that rely solely or mostly on third parties for their storytelling and production work. This, despite the absolute necessity for organizations to invest in strong owned…
The important crisis management lessons I learned from waiting tables
I think everyone should spend time waiting tables. And not at one of those restaurants where the waiters and waitresses show up and ask, “Do you know what you want to drink?” and “Are you ready to order?” And not…
Bigger titles doesn’t mean bigger or better ideas
I will never forget when everything changed for our team. When I first started building our multimedia marketing and storytelling team, and we were planning our annual alumni leadership conferences, I came up with the themes and ideas for how…
Want to create a culture that embraces creative feedback? Start with shared agreements.
Houston branding expert Robin Tooms recently shared this Fast Company article on LinkedIn and I found it rich with great advice on how to better deliver and accept feedback on creative work. The article is great for teams looking to hone…
Hate groups co-opted Finland’s brand identity – here’s how the country can reclaim it
Somehow I missed this 2014 Fast Company article about how Finland’s most well known icon, a crowned lion brandishing a sword, was co-opted by an extreme right-wing white nationalist group, despite me being both a Fast Company subscriber, and a…
Inbound Marketing vs. Outbound Marketing – how balanced is your marketing mix?
“We need to stop interrupting what people are interested in & be what people are interested in.” – Craig Davis, chief creative officer, J. Walter Thompson Worldwide Marketing history is paved with one-way interruptive experiences – also known as outbound marketing:…
The Power of Great Headlines
I saw this on a sign outside an auto shop: We Fix $99 Brake Jobs. It doesn’t always take a lot of words to justify your higher prices or to solidify your position in the marketplace versus your competitor’s.
How the rumor mill works, and how to manage it
Several years ago, a student carrying a rifle and wearing a Fred Flinstone mask at St. John’s University in Queens was subdued by another student and a security officer. The school immediately went on lockdown and text messages were sent to…
The Key to Crisis Management Often is to Get People to Do Nothing
A couple years out of college, while working as an account executive at an Arizona public relations/public affairs firm, I helped spearhead a public relations campaign related to the first proposed and privately built toll road in Arizona (the project…
What’s Driving Your Website Traffic? 6 Steps to Create a Website Dashboard
Do you know what’s driving spikes in your website traffic? Or increases in website sales or donations? You probably get the same questions other marketers do from colleagues or executives: “Did that PR launch drive website visits?” “Did we see…